- Data Controller Information
The data controller responsible for the processing of your personal data collected through this website is:
Company Name: SERVIS KOKALJ ALEŠ KOKALJ s. p.
Registered Address: MŠ 8560528000-DŠ SI 43634699
Contact Telephone: +386 41869237
Contact Email: among@serviskokaljales.com
We respect your privacy and are fully committed to protecting your personal data in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR) and applicable Slovenian legislation.
- Scope of Services and Data Processing Flow
SERVIS KOKALJ ALEŠ KOKALJ s. p. provides specialized on-site television repair and maintenance services. Our operational workflow involves the following stages:
Initial Inquiry & Quotation: Customers submit their request via our website contact form to discuss requirements and service details.
Booking & Advance Payment: Once the service scope and tentative pricing are agreed upon, customers pay an initial project deposit via our website.
On-Site Execution: Our technician performs the scheduled repair service at the customer’s designated location.
Project Completion: Final delivery and handover of the serviced equipment.
To execute this service workflow, we collect and process specific categories of personal data, including your name, contact phone number, email address, service location address, and communication records.
- Legal Basis for Processing Personal Data
We process your personal data strictly under the lawful bases outlined in Article 6 of the GDPR:
Performance of a Contract (Article 6(1)(b) GDPR): Processing is necessary to manage your inquiry, process your deposit, schedule appointments, and fulfill our contractual obligations regarding on-site repairs.
Legal Obligation (Article 6(1)(c) GDPR): Processing is required to comply with Slovenian and European tax, accounting, and consumer protection laws (e.g., issuing official invoices and retaining financial records).
Legitimate Interests (Article 6(1)(f) GDPR): Processing is necessary for the operation of our business, ensuring network security, and managing operational logistics, provided such interests are not overridden by your fundamental rights and freedoms.
- Payment Processing and Stripe
All online payments, including project deposits, are processed securely through our designated payment service provider, Stripe.
When you make a payment, your payment card details and transaction data are collected and processed directly by Stripe in accordance with their respective privacy policies and security standards. We do not store complete credit or debit card numbers on our local servers. Stripe processes financial data to execute transactions, prevent fraud, and comply with international financial regulations. You can review Stripe’s privacy policy at https://stripe.com/privacy.
- Data Retention Periods
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
Contractual and Transactional Data: Financial records, invoices, and associated transaction data (including deposit records processed via Stripe) are retained for 10 years following the end of the business year to which they relate, in compliance with Slovenian tax and accounting legislation.
Inquiry and Communication Data: Personal data collected via contact forms or general correspondence regarding uncompleted service requests is retained for 12 months from the date of our last interaction, unless superseded by an active service contract.
Customer Account and Booking Logs: Data associated with booked service appointments is retained for the duration of the warranty period applicable to the rendered repair services (typically 12 months from project completion), or as required to resolve active consumer inquiries or disputes.
Upon expiration of the applicable retention period, personal data is securely deleted or anonymized.
- Your Data Protection Rights
Under the GDPR and Slovenian data protection laws, you possess the following rights concerning your personal data:
Right of Access (Article 15 GDPR): You have the right to request confirmation as to whether or not personal data concerning you is being processed, and access to such data.
Right to Rectification (Article 16 GDPR): You have the right to obtain the correction of inaccurate personal data and to have incomplete data completed.
Right to Erasure (Article 17 GDPR): You have the right to request the deletion of your personal data under specific circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
Right to Restriction of Processing (Article 18 GDPR): You have the right to restrict the processing of your personal data under designated statutory conditions.
Right to Data Portability (Article 20 GDPR): You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit those data to another controller.
Right to Object (Article 21 GDPR): You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data based on legitimate interests.
To exercise any of these rights, please contact us directly using the email address provided in Section 1.
- Data Security Measures
We implement appropriate technical and organizational measures designed to protect personal data against accidental, unlawful, or unauthorized destruction, loss, alteration, disclosure, or access. Access to your personal data is restricted to authorized personnel who require access to perform their professional duties. - International Data Transfers
As our operations are based in Slovenia and targeted at European clients, your personal data is primarily processed within the European Economic Area (EEA). In the event that third-party service providers (such as payment processors or hosting providers) process data outside the EEA, we ensure that appropriate safeguards—such as European Commission Standard Contractual Clauses—are implemented to guarantee an adequate level of data protection. - Updates to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time to reflect changes in legal requirements, business practices, or technical standards. Any modifications will be posted directly on this page with an updated revision date.
