- Scope and Application
These Payment and Transaction Terms govern all financial settlements, deposit requirements, and payment processing procedures associated with services offered by SERVIS KOKALJ ALEŠ KOKALJ s.p. via www.serviskokaljales.com. By accessing our platform, submitting inquiries, or executing transactions, clients agree to adhere to these terms, which comply fully with applicable Slovenian legislation and European Union consumer protection and commerce regulations.
- Service Workflow and Deposit Policy
Our service delivery follows a structured operational workflow to ensure precision and transparency:
Project Deposit: Initial engagement involves the payment of a project deposit via our website to secure your position in our service schedule.
Requirement Communication: Following deposit settlement, clients submit project requirements through our website forms or direct communication channels. We review all inquiries and respond within 24 hours.
On-Site Execution: Upon finalizing project specifications and mutual agreement on the full scope, our technicians perform on-site construction and installation services at the designated location.
Project Delivery: Final project delivery and handover occur upon completion of the on-site work and client verification.
- Payment Methods and Processing
We facilitate electronic financial settlements using reliable and secure payment instruments, including Visa, Mastercard, American Express, and modern electronic wallet solutions such as Apple Pay and Google Pay.
Clients are not required to maintain or log into a standalone Stripe account to complete transactions.
All credit, debit, and electronic wallet transactions are processed via secure infrastructure operated by Stripe.
Payment processors regularly conduct payment security risk assessments and monitor transactions for anomaly detection in accordance with industry compliance standards.
- Statement Descriptor
When payments are successfully processed through our checkout interface, charges will appear on client financial statements under our official registered merchant descriptor: SERVIS KOKALJ ALEŠ KOKALJ s.p. Clients are advised to recognize this corporate name on their billing statements to ensure complete transaction clarity.
- Data Protection and Cookie Governance
In strict compliance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and Slovenian data protection laws, we are committed to safeguarding customer personal and financial data. We implement technical and organizational security measures to protect information against unauthorized access, alteration, disclosure, or destruction.
Essential cookies operate automatically for core website functionality.
Non-essential cookies and tracking mechanisms are strictly deployed only after the client provides explicit affirmative consent by clicking the “Accept” button on our website Cookie banner. Detailed data handling provisions are outlined in our Privacy Policy.
- Customer Support and Response Time
For any inquiries regarding deposit terms, transaction statuses, or service scheduling, clients may contact us via email at among@serviskokaljales.com or by telephone at +386 41869237. We maintain a formal response standard to address all customer inquiries within 24 hours.
