- How does the service booking and project process work?
The engagement process begins with selecting a service on our website and paying the specified deposit through our checkout system. Upon receipt of the deposit, our team contacts you via the details provided in your inquiry form to discuss your specific technical requirements, assess the project scope, and establish a detailed service plan. Once the parameters and final pricing are agreed upon, we schedule an on-site appointment for execution and physical installation. The remaining balance becomes due upon project delivery and completion of the agreed work.
- What are the payment terms and conditions?
We accept payments processed securely through major credit and debit cards. The initial transaction completed on our website represents a project deposit required to secure your appointment and initiate service planning. Final payment terms for the remaining balance are detailed in your individual service agreement and are due upon completion of the on-site work. All financial transactions comply with applicable consumer protection and payment processing regulations within the European Union.
- What is your cancellation and refund policy?
You may cancel your service appointment and request a refund of your deposit subject to the timing of your cancellation. Cancellations made at least 48 hours prior to the scheduled on-site visit are eligible for a full refund of the deposit. Cancellations requested less than 48 hours before the scheduled appointment may be subject to a deduction covering administrative and preliminary planning expenses. Once on-site work has commenced or materials have been dispatched specifically for your project, the deposit is non-refundable. Refund requests must be submitted in writing via email to among@serviskokaljales.com.
- What are the warranty and service defect terms?
We provide professional workmanship for all television repair and installation services rendered. In the event of a service defect directly related to the executed work, customers must notify us in writing within 14 days of project delivery. Upon verification, we will perform corrective on-site adjustments at no additional labor cost. This policy does not cover physical damage resulting from misuse, unauthorized modifications, power surges, or external factors beyond our control, and operates in accordance with mandatory statutory consumer warranty rights under Slovenian and European law.
- In which geographical areas do you operate?
Our on-site services are provided directly at the customer’s location within our designated operational coverage zones. Prior to booking and deposit payment, customers must verify through our communication channels that their service address falls within our active service territory. We reserve the right to decline service requests originating outside our operational range, in which case any paid deposit will be promptly refunded in full.
- How do I contact customer support or submit an inquiry?
For all questions regarding active projects, appointment scheduling, or service inquiries, you can reach SERVIS KOKALJ ALEŠ KOKALJ s. p. directly using the following contact details:
Company Name: SERVIS KOKALJ ALEŠ KOKALJ s. p.
Address: MŠ 8560528000-DŠ SI 43634699
Telephone: +386 41869237
Email: among@serviskokaljales.com
