1.Introduction and Scope
These Terms of Service govern the agreement between SERVIS KOKALJ ALEŠ KOKALJ s. p. (“we”, “us”, or “our”), operating under the brand name Serviskokaljales, and the client (“you” or “the customer”) for television repair and related onsite services provided across Europe. By submitting a project inquiry, paying a deposit, or booking our onsite services via www.serviskokaljales.com, you agree to be bound by these terms. Our registered business address is MŠ 8560528000-DŠ SI 43634699, and you may contact us via telephone at +386 41869237 or by email at among@serviskokaljales.com.
2.Service Delivery Process
Our service model operates through a structured workflow to ensure clarity and agreement prior to physical execution:
Project Deposit: Clients submit an initial deposit through our website to initiate the service request and secure an appointment slot.
Consultation and Requirements: Upon receipt of the deposit, we communicate with you via form submission, email, or telephone to discuss specific project details, technical requirements, and service feasibility.
Onsite Execution: Following mutual agreement on the scope and specific service pricing, our technician visits your designated location to perform the television repair or installation work.
Project Delivery: The service is deemed delivered upon completion of the onsite work and successful testing of the equipment.
3.Pricing, Deposits, and Payment Terms
All prices for services are determined following the consultation phase based on the specific technical requirements of the television repair. The deposit paid via the website acts as an advance payment toward the total agreed service fee. The remaining balance becomes due upon completion of the onsite service delivery. All financial transactions are processed securely, and payment obligations must be fulfilled in accordance with the agreed invoicing terms.
4.Cancellations, Refunds, and Right of Withdrawal
If you wish to cancel a service request before the onsite execution begins, you must notify us promptly via email or telephone. Under European consumer protection regulations, consumers generally have a 14-day cooling-off period for online service purchases. However, by requesting that we commence the consultation and scheduling process or by booking an urgent onsite visit, you expressly request the immediate performance of our services. If the service is fully performed, or if you explicitly consented to the commencement of performance before the expiration of the withdrawal period, your right of withdrawal may be limited or waived in accordance with applicable Slovenian and European consumer protection laws. Deposit refunds for cancelled requests are assessed on a case-by-case basis depending on administrative and preparatory work already completed.
5.Client Responsibilities and Access
You agree to provide accurate information regarding your television model and the nature of the issue during the consultation phase. You must ensure that our technician has safe, unimpeded physical access to the premises and the equipment at the scheduled appointment time. You are responsible for ensuring a safe working environment and for backing up any personal data or external configurations where applicable prior to service execution.
6.Limitation of Liability and Warranties
We perform all television repair services with professional diligence and standard industry care. To the maximum extent permitted by Slovenian and European law, our total aggregate liability for any direct loss or damage arising out of or in connection with our services shall be strictly limited to the total amount paid by you for the specific service in question. We do not provide warranties beyond those mandated by statutory consumer laws, and we shall not be liable for pre-existing defects, unrelated hardware failures, or damages resulting from incorrect information provided by the customer.
7.Governing Law and Jurisdiction
These Terms of Service and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of Slovenia, without regard to its conflict of law principles, and applicable European Union regulations. Any legal dispute, controversy, or claim arising from these terms or our services shall be submitted to the exclusive jurisdiction of the competent courts located in Slovenia.
8.Amendments and Modifications
We reserve the right to modify, amend, or update these Terms of Service at any time to reflect changes in our operational procedures or legal requirements. The version of the terms applicable to your order will be the version active on our website at the time your deposit and service request are submitted.
